If you have any requests concerning your personal data or any queries with regard to how we handle your data, you can contact us on 01506 834532, email email@example.com, or write to us at:
Data Protection Officer
So when and how do we collect your personal data?
We collect information from visitors to this website when a contact form is used or when you make a direct enquiry, sign up to a newsletter or book through this website. Your details are also collected when you email us with an enquiry.
In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for further information.
We process personal information collected via this website for the purposes of dealing with your enquiries and requests. Our legal grounds for doing so fall under the criterion of ‘Legitimate Interest’ as a service provider.
We would like to use your personal data to send you details of products or services we offer that we have identified as likely to be of interest to you.
If at any point you would like to opt-out of receiving communications from us, or you would like to change the channels (such as email or post) that we use to contact you, please contact us at firstname.lastname@example.org.
2.Third party usage.
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers who operate elements of our service and process data on our behalf. Examples of these providers include our delivery partner APC, our online booking partner Alacer and our newsletter provider Campaign Monitor.
We will ensure that all suppliers and third parties always respect your privacy and abide by the new GDPR at all times. However, once the data leaves us, it is ultimately the responsibility of the third party to make sure they have processes in place to protect your data.
We will keep your personal data in connection with your enquiry and/or services and products provided for 7 years. We need to retain this data for accounting, legal and tax purposes.
In terms of personal data we use for marketing purposes, we will keep this data for as long as we are able to market to you.
4.Data subject’s rights.
You have rights in respect of your personal data, which include:
The right of access. You have the right to know whether we are processing your personal data, and a right to request this data at any time. This is known as a Subject Access request. In order to obtain your data, please contact the DPO via email as previously stated.
The right to rectification. You have the right to have any incorrect personal data corrected, or completed if incomplete.
The right to erasure. This is the right to be forgotten, allowing you to request that we erase your personal details where there is no valid reason for us to keep it. This is not an absolute right and only applies in certain circumstances.
The right to restrict processing. This is not an absolute right and only applies in certain circumstances. It means we can store your data, but not use it.
The right to data portability.
You have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data you have provided to us and are processing on the legal basis of consent, or as part of a contractual obligation.
The right to object.
You have the right to object to our processing of your personal data based on legitimate interests, or for the performance of a task in the public interest, the dissemination of direct mail, or for research purposes. This comes with the following conditions:
Legitimate interest – your objection should be based on your particular situation. We can continue to process your data if we can demonstrate compelling legitimate grounds that override your interests.
Direct Marketing – you have an absolute right to ask us to stop processing your data for this purpose. We will action your request as soon as possible.
Research – your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.
All of the above requests can be made verbally or in writing, and will be actioned within 28 days.
5.Processing based on consent.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you, or by contacting our DPO.
6.The right to lodge a complaint to the supervisory authority.
If you are unhappy with any aspect of our data handling, you can register a complaint with the Information Commissioner’s Office here: https://ico.org.uk/concerns/
7.Statutory/contractual requirement to provide personal data.
The personal data you provide us with is necessary for us to carry out the contract you have entered into with us, or for us to perform our obligations under Statute.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about cookies at: http://www.allaboutcookies.org/
Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser, or you will find instructions here: http://www.allaboutcookies.org/
Please note that turning off cookies will restrict your use of our website.
Cookies we use.
Data from visits to our website is compiled by Google Analytics. It tracks the pages viewed, as well as information such as keywords typed into the search engine to access the website.
You can disable this by adjusting the browser’s settings to ‘incognito’ or ‘privacy’ mode.
9.Third party websites.